Customer Agreement
Last Updated: [03 March, 2025]
Welcome to The Nexx Shop! These Terms and Conditions (“Agreement”) govern your use of our website, products, and services. By accessing or purchasing from The Nexx Shop, you agree to abide by the terms outlined below. If you do not agree with any of these terms, please refrain from using our services.
1. GENERAL TERMS
• By using our website and making a purchase, you confirm that you are at least 18 years old or have obtained parental/guardian consent.
• We reserve the right to modify these terms at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.
• We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion if we suspect fraudulent activity or violations of our policies.
2. ORDERING PROCESS
2.1 Placing an Order
• When you place an order on The Nexx Shop, you agree to provide accurate and complete information, including your full name, shipping address, and payment details.
• Orders are processed Monday - Friday, excluding holidays. Once an order is placed, you will receive an email confirmation with order details.
2.2 Payment Methods & Billing
• We accept payments via Credit/Debit Cards, PayPal, and other secure payment methods available at checkout.
• All transactions are processed securely, and we do not store your payment details.
• You are responsible for ensuring that your billing information is accurate. Incorrect payment details may result in order cancellation.
2.3 Order Confirmation & Cancellation
• Once payment is successfully processed, you will receive an order confirmation email.
• Orders can be modified or canceled within 12 hours after placement. After this period, orders are processed and cannot be changed or canceled.
3. SHIPPING & DELIVERY
3.1 Processing Time
• Orders typically take 1-3 business days to process before being shipped. During peak seasons, processing times may be extended.
3.2 Shipping Methods & Estimated Delivery
We ship to the United States and Canada using trusted carriers such as USPS, FedEx, UPS, and DHL.
• Standard Shipping (7-12 business days)
• Expedited Shipping (3-7 business days, additional charges apply)
• Tracking information will be provided once your order has shipped.
3.3 Customs, Duties & Taxes
• For international orders (Canada), additional customs fees, duties, and taxes may apply. These charges are determined by local customs authorities and are the customer’s responsibility.
3.4 Shipping Delays
• The Nexx Shop is not responsible for delays caused by the shipping carrier, weather conditions, customs clearance, or other unforeseen circumstances.
4. NO REFUND, NO RETURN POLICY
4.1 All Sales Are Final
• We do not accept returns, refunds, or exchanges under any circumstances.
• Once an order is placed and shipped, it cannot be canceled, refunded, or exchanged for any reason, including but not limited to:
• Change of mind
• Wrong item ordered
• Shipping delays
• Personal dissatisfaction with the product
4.2 Defective or Incorrect Items
• In the rare event that you receive a defective or incorrect item, you must notify us within 3 days of receiving your order by emailing thenexxshop@gmail.com with photo and unboxing video evidence.
• If we determine that the item is indeed defective or incorrect, we will issue a replacement at our discretion.
5. PRODUCT INFORMATION & DISCLAIMER
• We strive to provide accurate product descriptions, images, and specifications. However, slight variations in color, size, or material may occur due to different screen displays or manufacturing processes.
• The Nexx Shop is not responsible for any damages caused by misuse, improper handling, or unauthorized modifications of our products.
6. LIABILITY & LIMITATION
• The Nexx Shop is not liable for any indirect, incidental, or consequential damages arising from product use, delayed shipping, or website access issues.
• Our liability is strictly limited to the total purchase amount paid by the customer.
7. INTELLECTUAL PROPERTY RIGHTS
• All content on The Nexx Shop’s website, including text, images, logos, and designs, is protected by copyright laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
8. PRIVACY POLICY
• We value your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and store your data.
9. GOVERNING LAW & DISPUTE RESOLUTION
• This Agreement is governed by the laws of the United States and Canada.
• In case of disputes, we encourage you to contact us at thenexxshop@gmail.com to seek an amicable resolution before taking legal action.
10. CONTACT INFORMATION
For any questions or concerns, feel free to reach out to us:
📧 Email: thenexxshop@gmail.com
📍 Business Hours: Monday - Friday, 9 AM - 6 PM (EST)
Thank you for shopping with The Nexx Shop! Your satisfaction is our priority.