FAQs

1. Shipping & Order Information
Q: Where do you ship from?

A: We work with top global merchants, and your order can be shipped from various locations, including China, Tibet, India, Vietnam, etc. We partner with USPS for reliable delivery.

Q: How can I track my order?

A: After placing your order, you'll receive a Purchase Confirmation email with your Order #. Once your order is shipped, a Shipping Confirmation email will be sent with a tracking number. Tracking information may take a few days to be available.

Q: What is the estimated delivery time?

A:

- For orders from the US: Approximately 2-4 weeks from the shipping date.
- For orders outside the US: Approximately 4-6 weeks, depending on Customs.
 

2. Order Changes & Cancellations
Q: Can I cancel or change my order?

A: You have 6 hours on the same day to cancel and receive a refund. No cancellations are possible after receiving a Shipping Confirmation email.
 

3. Returns & Exchanges
Q: What is your return policy?

A: If your product is damaged or defective, please email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph. Returns only apply to damaged items or products with manufacturing problems. No refunds or changes are possible after successful delivery in normal condition.

Q: Do you refund shipping costs?

A: We do not refund shipping costs. Return shipping is to be paid by the Buyer.
 

4. Payment & Currency
Q: What payment methods do you accept?

A: We accept credit, debit, and prepaid cards from various networks. We also accept PayPal. If PayPal doesn't support your currency, your payment will be automatically charged in US dollars.

Q: My payment won't go through, what should I do?

A: Troubleshoot by ensuring all information is correct, checking available funds, verifying card authorization, and trying a different card or payment method.
 

5. General Information
Q: How can I contact you for support?

A: For any inquiries or assistance, please contact us at support@atlsplendor.com. We typically respond within 24 hours on business days.

Q: Where can I find your store policies?

 

A: Our store policies, including shipping, returns, and more, can be found at the bottom of the website: thenexxshop.com