FAQs
1. When will I receive my order?
Our orders typically arrive within 7–14 business days after processing. Occasionally, there may be slight delays due to local customs or logistics.
2. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track it anytime at:
3. Why is my tracking information not updating?
Tracking may take 1–3 days to update after shipment. If you see no movement for several days, don’t worry — your package is still on its way and we’re monitoring it closely.
4. I entered the wrong address. What should I do?
Please contact us at thenexxshop@gmail.com within 6 hours of placing your order. After that time, we cannot guarantee address changes as the order may already be processed.
5. Can I cancel or change my order?
All orders are final once placed. We cannot guarantee changes or cancellations due to our quick fulfillment process. Please double-check your order details before checking out.
6. Do you accept returns or exchanges?
As per our store policy, we do not accept returns or cancellations unless the item is defective or incorrect. For these issues, we may offer a one-time size exchange — please email us within 24 hours of delivery.
7. What if my item arrived damaged or incorrect?
We’re so sorry! Please email us at thenexxshop@gmail.com within 3 days of delivery with clear photos of the issue and your order number. We’ll get it resolved as soon as possible.
8. Are your products authentic?
Yes! Every product at The Nexx Shop is carefully curated for quality and design. We’re proud to deliver stylish, trending, and customer-approved pieces.
9. Do you offer international shipping?
Yes! We ship worldwide. However, for countries outside the United States, delivery times may be longer and additional shipping fees may apply depending on your location.