Return & Refund Policy

Effective Date: [12 Dec,2024]

At The Nexx Shop, we take pride in providing high-quality products and exceptional service. To maintain transparency and efficiency in our operations, please note that all sales are final, and we do not accept returns or offer refunds under any circumstances.

1. INCOMPLETE ORDER CLAIMS POLICY

To ensure a fair resolution process, we have implemented a strict policy for incomplete order claims:

• Unboxing Video Requirement: Customers must record a continuous, unedited video from the moment of breaking the package seal until all contents are fully revealed.

• Purpose of the Video: This serves as proof of claim for missing items and helps us verify any issues accurately.

• Submission Process: Send the unboxing video along with your order number and claim details to thenexxshop@gmail.com.

• No Video, No Claim: Claims for incomplete orders without an unboxing video will not be processed.

This policy is designed to protect both our customers and our business, ensuring transparency and fairness in all transactions.

2. NO RETURNS – ALL SALES ARE FINAL

• We do not accept returns for any reason, including but not limited to:

          - Change of mind

          - Wrong item ordered

          - Personal dissatisfaction with the product

          - Shipping delays beyond our control

• Damaged or defective items: In the rare event that an item arrives damaged due to shipping, please contact us within 3 days of delivery at thenexxshop@gmail.com with clear photos/videos of the damage. We will assess and determine if a replacement is applicable at our discretion.

3. NO REFUNDS POLICY

• We do not offer refunds under any circumstances.

• If an order is placed and processed successfully, it cannot be canceled, refunded, or modified.

• Refund requests due to late shipments, incorrect orders, or dissatisfaction with the product will not be entertained.

4. NO EXCHANGES POLICY

• We do not offer product exchanges.

• Please review your order carefully before purchasing to ensure accuracy in selection.

5. CONTACT INFORMATION

For any inquiries regarding our policies, please contact us at:

📧 Email: thenexxshop@gmail.com

📍 Business Hours: Monday - Friday, 9 AM - 6 PM (EST)

By making a purchase at The Nexx Shop, you acknowledge and agree to this No Return, No Refund Policy. Thank you for your understanding and support!